Service Assurance Manager

Kin Living is seeking a Customer Service Representative who thrives in a fast-paced, team environment and has the ability to provide exceptional service to our clients and their residents.

At Kin Living, we are passionate about property management. We’re here to transform the residential management industry into something better. By inserting technology into our business, we’re able to assist our clients more efficiently and more accurately than anyone else. We take pride in offering our clients real people who provide real-time solutions to their issues. Because, we believe in making immediate impacts in the lives of our clients.

The Service Assurance Manager is responsible for delivering prompt, reliable and courteous service to residents and vendors. This position works primarily in the corporate office but can expect to be scheduled for onsite concierge shifts as needed. The Service Assurance team shall maintain a steady presence in the corporate office to answer the telephone, provide general support to inquiries received, and as provide administrative support to the property management teams.

Kin Living’s culture is built on a foundation of teamwork and entrepreneurial drive. While each staff member has clear responsibilities in fulfilling our mission, we promote, expect, and reward a small business culture and work ethic where no task is above or below any individual.

FULL-TIME ·SALARY RANGE: $18 - $23/hour

Qualifications:

One to two years of successful experience in the service industry, preferably in reception and/or property management.
Associates and/or Bachelors degree preferred. (Subject of study if applicable)
Must possess a valid Driver’s license/CDL.
Exceptional customer service skills and ability to work independently.
Must possess excellent verbal and written communications skills.
Ability to multi-task and work in a fast-paced team environment.
Must be detail-oriented and set high standards for accuracy.
Must have demonstrated experience with Microsoft Office Suite.
Strong interpersonal, organizational, analytical, decision-making, and problem-solving skills required.
Ability to maintain strict confidentiality of all employee and company information.

Essential Duties:

Provide direct customer support (tier 1), such as assisting with resident portal use, answering incoming customer telephone calls and responding to emails
Assure prompt and positive action on all homeowner complaints, questions, concerns and suggestions, including inquiries regarding services and building problems
Assist PM’S with administrative task requests within a short notice
Update, edit, and maintain to the electronic database
Provide concierge desk coverage at managed properties as needed
Track and provide quality-assurance follow-up.
Other duties as assigned.

Kin Living is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. For more information about us, please visit: www.kinliving.com (http://www.kinliving.com/)

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